Online Safety & Accessibility

Fraud, Scams and Suspicious Activity

If you believe you may have been the victim of a scam, fraud or any unauthorised activity involving our products or services, contact us immediately using our official contact channels.

You should also consider contacting:

• Scamwatch for scam information and guidance.
• Police if you believe a crime has been committed.
• IDCARE if you are concerned about identity theft or misuse of your personal information.

Prompt reporting helps us investigate suspicious activity and take steps to protect your account.

Privacy and Secure Communications

To help protect your personal information:

• Always verify suspicious emails, phone calls, text messages or other communications by contacting us through our official website, mobile app or the phone number listed on our website and customer communications.
• Use only verified and trusted communication channels provided by us.
• Be cautious of requests for personal, financial or account information received through unexpected or unverified communications.

Scam and fraud reports will be prioritised to ensure timely investigation and support.

Get in Touch

If something doesn't look or feel right, stop, verify and contact us through an official channel before taking any action. This simple step can help prevent fraud and protect your personal information.

Accessibility Information

Our website has been designed in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and we are committed to continually improving accessibility.

If you require communication assistance, an interpreter, the National Relay Service, large-print documents or other support, please let us know and we will work with you to provide reasonable assistance.

Further support: National Relay Service